Shipping, Return & Refund Policy

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Thank you for shopping with Iscotlanda Photography, we are here to help. 

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Manufacturing & Shipping

 

Physical orders purchased through the store are manufactured and fulfilled by a third party, Order-A-Print.  Order-A-Print is responsible for the manufacturing of the product as ordered and shipping. You will receive an email confirmation of your order upon purchase with a reference number.

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Packages will typically be shipped by Order-A-{romt with 3 business days and delivered within 12 business days , although this may be quicker.

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If you have any issues and delays with your order or shipping, please address queries directly to support@orderaprint.com with your order number. 

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Returns & refunds due to a quality issue or if a product was damaged in the mail

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If your order arrives damaged or if the product is defective, please contact us Order-a-Print (support@orderaprint.com), as the manufacturer to return to them within 7 days of the delivery date. They will investigate and, as appropriate, will refund you for the damaged or defective items, or replace it at their discretion.

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Please note:  Iscotlanda Photography will not be responsible for incorrect address details entered by the customer at the time of purchase. Unfortunately, refunds may not issued for packages mistakenly sent to the wrong address due to incorrect details made on the order form by the customer and cannot be retrieved. 

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Returns & refunds for digital downloads

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Digital downloads are not eligible for return or a refund - except where a customer is unable to access the file - as immediate access is provided and the product cannot be returned. 

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Contact Us

 

If you have any questions on this policy, you may contact:  thomas@iscotlanda.com